Jayna Newcomer
IT Professional with experience working with nontechnical clients and technical development teams to assess, plan, deploy, and manage environments and custom solutions. 3+ years of experience training clients and employees on solutions and writing technical and non-technical documentation. Consultant for 3+ years working with small to mid-sized businesses to assess processes to improve efficiency, productivity, collaboration, and security.
Delivering results through the following expertise and skills:
- Microsoft 365 Environments
- Scrum Framework
- Emotional Intelligence
- Organization
- Team Leader
- Attention to Detail
Technology Services Senior Consultant
Dean Dorton Allen Ford
July 2021 - Present
Work both internally and with clients to improve processes, focusing on communication, collaboration, and security - mainly utilizing the Microsoft 365 tool set.
Project Management: Facilitated projects under Scrum Framework, conducting daily stand-up calls and maintaining Azure Dev Ops for 15+ projects. Project manager for multiple projects simultaneously, producing project deliverables: status reports, proposals, estimates, and communication.
Developer/System Administrator: Consulting specialist and system administrator for Microsoft 365 deployment for nonprofits and small businesses; including the sale, planning, and estimating, proposal, content migration, set-up, and security. SharePoint Online technical support/administrator for a client of 2750-3000 employees globally. Led transition of Breakpoint Technology devices to Dean Dorton domain managed devices and OneDrive migration.
Innovation Analyst
Breakpoint Technology
February 2020 - July 2021
Breakpoint Technology was acquired by Dean Dorton in July 2021.
Began with the roll of Project Management Intern and transitioned into the role of an Innovation Analyst. Worked both internally and with clients to improve processes, focusing on communication, collaboration, and security - mainly utilizing the Microsoft 365 tool set.
Project Management: Facilitated projects under Scrum Framework, conducting daily stand-up calls and maintaining Azure Dev Ops for 15+ projects. Project manager for multiple projects at a time, producing project deliverables: status reports, proposals, estimates, and communication.
Developer/System Administrator: Consulting specialist and system administrator for Microsoft 365 deployment for nonprofits and small businesses; including sale, planning, and estimating, proposal, content migration, set-up, and security. SharePoint Online technical support for client of 2750-3000 employees globally. System Administrator for Breakpoint Technology monitoring security, producing reports, and maintaining access management. Lead transition of Breakpoint Technology devices to Dean Dorton domain managed devices and OneDrive migration
SharePoint Intern
Republic Bank
October 2018 - October 2019
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Computer Lab and Teaching Assistant
University of Louisville College of Business
August 2018 - April 2019
Assisted the professor with teaching problem solving and the basics of object-oriented programming through the teaching of C#.
Residential Area Technology Specialist
University of Louisville Campus Housing
Served as a tier-one technology specialist providing support for various operating systems such as Windows 7 and 10, in 11 buildings, for 6,000 students and over 300 employees. Providing on-site and remote support for printers, Office applications, and network connectivity.
October 2017 - September 2018
Technical Skills
Technical Writing
Experience writing project proposals, functional and nonfictional requirements, use cases, use case diagrams, class diagrams, sequence diagrams, ERD, normalization chart, and business case development.
Operating Systems
Windows (7, 8, 10), Unix, Linux
Languages
C#, HTML, SQL, JavaScript
Applications
Microsoft 365 SharePoint Online, Microsoft 365 Power Platform (Dynamics 365 Sales, Power Apps, Power Automate), Microsoft 365 Office, Microsoft Visual Studio
Databases
Microsoft 365 Dataverse, Microsoft SQL Server, Microsoft Access
Certifications
Microsoft 365 Certified: Teams Administrator Associate (Microsoft)
ISSUED: Sept 2020
Microsoft Certified: Security, Compliance, and Identity Fundamentals (Microsoft)
ISSUED: Nov 2021
Certified ScrumMaster (CSM) (Scrum Alliance)
ISSUED: Oct 2020
Soft Skills
- Experienced in translating technical statements to not technical people
- Organization
- Team Leader
- Attention to Detail
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Bachelor of Science in Business Administration May 2020
College of Business, University of Louisville
MAJOR: Computer Information Systems
CONCENTRATION: Information Security, Web Development, and Business Process Management
GPA: 3.8, cum laude honors
Leadership
Diversity, Equity, and Inclusion Initiative Committee, Dean Dorton Allen Ford Aug 2021 – present
Member
Coordinate with the initiative to provide data, events, and representation for the diverse members of the workforce.
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College of Business Teaching Assistant, University of Louisville Aug 2018 – May 2019
Software Development I Lab Assistant
Assist teaching students C# along side Professor. Hold review sessions for students.
Society of Porter Scholars, University of Louisville June 2017 – May 2018
Public Relation Coordinator
Create all published physical and online media (posters, flyers, social media). Manage PR Committee.
Projects
Video Series on Microsoft in Education (Breakpoint Technology)
Scripted, recorded, and produced educational demo videos for products and features included in Microsoft Education. Available on YouTube.
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Personas Gathering (Republic Bank)
Held informational interviews with several departments within the bank. Created Personas Matrix with compiled data to create personas to understand SharePoint users in the company.
Sweet Karoline’s Cakes Website Development
Worked in a team to gather requirements and create use cases, class diagrams, sequence diagrams, and an ERD for the system supporting Sweet Karoline’s Cakes’ website.
C# Library System Application (U of L course work)
Designed and implemented a GUI application with a simple class hierarchy with multiple abstract and concrete classes that allow for a library to record the status of a library item including the checked-out status, the current patron, and the late fee.
Access Database for Sojourn Student Ministries
Designed and maintain a relational database in MS Access that has tables for student and leaders, with queries and reports based on the students’ year, leader, and school.
Campus Housing Projects
Performed an analysis of Security Access Management protocols
Helped organize computer and printer inventory
Assisted with the reformatting of multiple computers
Trained new employees in job responsibilities